Partner Operations Manager ((Fixed-Term / Parental Leave Cover- 8 months)

Employment Type:

Contractor of Record (COR)

Job Description:

Partner Operations Manager

The moment a partner signs a contract, their entire experience with our technology rests on how smoothly we bring them live, and right now we need someone to architect that first impression from day one.

What You'll Be Doing

You will lead the end-to-end implementation lifecycle for new clients, taking full ownership of their technical onboarding from signed contract to successful go-live. Your day-to-day involves executing technical uploads, data mapping, and platform configurations, while training partner teams to ensure they are fully confident on our platform. You will leverage AI automations and agentic workflows to handle recurring setup tasks and surface partner health signals early across tools like Salesforce, Mixpanel, Smartlook, and Metabase. When technical roadblocks surface, you will partner directly with Product and R&D to solve them quickly and keep launch timelines on schedule.

What You Bring

• You have a track record of driving technical implementation and onboarding projects, ideally within hospitality or product adoption environments.
• You maintain high operational rigor, staying organized while juggling multiple complex partner launches, data mapping tasks, and tight timelines simultaneously.
• You explain complex technical requirements clearly to both technical engineers and business stakeholders without getting lost in jargon.
• You take a logical approach to troubleshooting, quickly diagnosing integration bottlenecks and collaborating with Product teams to resolve them.
• When it comes to AI, you do not just use basic prompts. You have built repeatable workflows to remove manual work and know when output is ready for a partner versus when it needs your direct review.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Our process: Recruiter call → Hiring Manager interview → Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.