Senior CCTV Installation and Service Technician

COMPANY OVERVIEW:

Birdseye’s mission is to help make the world a safer place!

We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.

We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.

If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!

Job Description:

Installations and Services

• On site management of all aspects of all CCTV installations and services
• 
  Work closely with Installation Manager/Project Managers to uphold company standards and customer satisfaction on all services provided
  
• Review new project proposals, and develop execution plans
• Coordinate all trades and staff
• Provide tech support and on-site help whenever required
• Ensure high quality workmanship by all trades
• Maintain installation and service schedule
• Communicate with customers
• 
  Participate in Service On Call rotation
  

Inventory & P&E maintenance

• Maintain stock free of unused inventory at all times
• Inventory forecasting and maintenance of required stock
• Manage all aspects of CCTV RMA
• Ensure warehouse is clean and organized at all times
• Monitor and maintain existing network infrastructure
• Maintain wellness of vehicles, surveillance trailers and solar units

Leadership

• Coach and support "Level 1 Support" & "Level 2 Support"
• Create education, training, and development programs where required
• Develop future company leaders
• Develop new, and improve existing system integration solutions
• Identify new market opportunities
• Perform detailed analysis of competitor products and services

Qualifications and Skills:

• Valid Driver's License with clean abstract
• Strong communication skills both oral and written in English
• 
  Demonstrate strong work ethic, leadership skills, ability to train, ability to work independently with minimal supervision
  
• 5+ years experience in CCTV/Access Control Installations (e.g. Hikvision, Axis, Kantech, HID, Louroe, Aiphone)
• Working at Heights Certification
• Networking and low voltage electronic experience (Strong networking skills an asset)
• 
  Ability to read schematics and blueprints
  

What We Can Offer You:

• Gas Mileage Compensation
• Access to company vehicle
• Company issued mobile phone
• 
  Ongoing training and certifications
  

This role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.

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