Human Resources Services Administrator

If you are a Human Resources Services Administrator professional looking for an opportunity to grow your career, this is an exciting opportunity to join Emerson. In this role, you will provide comprehensive virtual support across HR operations, employee services, payroll coordination, and administrative processes. This role is responsible for delivering high-quality employee experience through timely issue resolution, accurate data management, and efficient coordination of HR programs.
This position is ideal for a detail-oriented professional who thrives in a fast-paced, service-driven environment and can independently manage high-volume, transactional HR work.

In This Role, Your Responsibilities Will Be:

Employee Support & HR Help Desk

• Serve as a point of contact for employee inquiries related to PTO, benefits, payroll, leave of absence, and HR systems.
• Manage shared HR inboxes, ticketing systems, and voicemails, ensuring timely and accurate responses.
• Triage, prioritize, and resolve requests while maintaining high service standards.
• Complete employment, insurance, county, and Medicare verification forms.
• Escalate complex issues to appropriate HR partners as needed.

• Benefits & Leave assistance:

  • Assist employees with benefits enrollment and ongoing benefits-related inquiries.
  • Provide guidance on leave of absence processes, including FMLA, state leave, and disability claims.
  • Support submission of required documentation (Benefit Connect, UNUM, etc.).
  • Assist employees returning from leave with missed deductions and payment reconciliation.

Payroll & Timekeeping Support

• Submit timecard corrections and support payroll processing deadlines.
• Coordinate resolution of payroll issues, including paycheck reissues and Kronos/timekeeping concerns.
• Process wage hold releases and maintain accurate tracking records.
• Scan, route, and maintain documentation related to garnishments.
• Partner with Payroll to ensure accurate and timely employee payments.

HR Systems & Data Management

• Assist employees with updating personal information in HR systems (HCM).
• Support system access issues (e.g., Okta), including submitting IT tickets and tracking resolution.
• Maintain accurate HR data across systems and trackers.
• Manage and update internal tracking tools for payroll, onboarding, and recognition programs.

Invoice Processing & Financial Coordination

• Code and submit invoices for HR vendors and services.
• Create and track purchase orders and approval workflows.
• Maintain financial records and supporting documentation.
• Partner with Finance to ensure timely and accurate payments.

Tuition Assistance Program Administration

• Serve as the primary coordinator for the Tuition Assistance Program.
• Process employee tuition reimbursement requests, ensuring eligibility, accuracy, and proper documentation.
• Coordinate and process direct payments to educational institutions for approved programs.
• Track and maintain detailed records of applications, approvals, and payments.
• Partner with Payroll and Finance to ensure timely disbursement of funds.
• Respond to employee inquiries regarding program guidelines, eligibility, and payment timelines.
• Ensure program compliance with company policies and financial controls.

Employee Engagement & Recognition (Administrative Support)

• Maintain tracking for service anniversaries and recognition programs.
• Update recognition platforms and supporting spreadsheets.
• Support engagement initiatives through administrative coordination.

Terminations & Employment Verifications

• Process termination workflows during assigned rotations.
• Prepare and distribute exit documentation.
• Complete employment verifications via email and external requests.
• Maintain accurate records of terminations and compliance documentation.

Scope & Impact

• High-volume, service-oriented role requiring strong prioritization and responsiveness.
• Direct impact on employee experience through timely and accurate support.
• Requires strict attention to detail, particularly in payroll, financial, and compliance-related processes.
• Operates independently while collaborating cross-functionally with HR, Payroll, Benefits, Finance, and IT teams.

Who You Are:
You relate comfortably with people across levels, functions, and cultures. You provide timely and helpful information to employees and stakeholders while maintaining a strong customer-service mindset. You are highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while consistently delivering accurate results. You take ownership of your work, exercise sound judgment, and handle confidential information with professionalism and discretion. You enjoy collaborating with cross-functional teams and building strong relationships across HR, Payroll, Benefits, Finance, and IT. You identify opportunities to improve processes and enhance the employee experience through responsiveness, efficiency, and continuous improvement.

You are adaptable, resourceful, and comfortable managing uncertainty while maintaining a positive and team-focused approach.  

For This Role, You Will Need:

• 4+ years of experience in Human Resources, HR Operations, payroll support, shared services, administrative support, or a related field.

• Familiarity with shared services or employee service center environments supporting regional or global teams.

• Ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced, service-oriented environment.

• Strong attention to detail and accuracy in data processing.

• Effective communication skills in English (written and verbal) and a customer-focused approach when supporting employees and stakeholders.

Preferred Qualifications That Set You Apart:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• Experience working with HR systems such as Oracle HCM, Workday or similar platforms.

• Familiarity with payroll processes, benefits administration, or leave management.

• Experience managing financial processes such as invoices, reimbursements, or purchase orders.

• Exposure to education benefits or tuition reimbursement programs.

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.